This privacy policy sets out how Papersheep Ltd uses and protects any information that you give us when you use our website, www.papersheep.co.uk, or our Trade website: www.papersheepuk.com
By visiting either of these 2 sites, you are accepting and consenting to the practices described in this Privacy Policy and the terms & conditions.
Papersheep Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Papersheep Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12 August 2022.
What we collect
We may collect the following information:
name and job title
contact information, including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
To process your order and for our internal record keeping to comply with HMRC requirements.
We may use the information to improve our products and services.
We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security Specifics
Our online retail store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, referred to as ‘Device Information’.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as ‘Order Information’.
When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with core service providers and third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store (you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy ). We also provide Royal Mail Click with personal information to assist us with fulfilling deliveries (please use this link to read their privacy policy https://www.royalmail.com/privacy-notice )
We may use Google Analytics to help us understand how our customers use the Site (we enclose the link to read more about how Google uses your personal information https://www.google.com/intl/en/policies/privacy/ and you can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout ).
We may use Facebook Advertising (Meta) and Facebook Pixel to help us understand how our customers use the Site and to deliver ads. The ultimate control of dissemination of information gathered through Facebook resides with Facebook - you can opt out of Facebook's use of cookies and Facebook Pixel Re-marketing through settings on your Facebook account https://www.facebook.com/help/568137493302217
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and those sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Whilst you are a member of our mailing list we may share your information with our trusted email service provider. You can unsubscribe from such communications by clicking the 'Unsubscribe' link at the bottom of email communications received.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you by revising the date at the bottom of this policy. If the changes are significant we will send an email to update you.
Minors
If you are under 18, we require that you get consent from a parent or guardian before using our website to either register or place an order with Papersheep Ltd. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please write to us at:
Papersheep Ltd
Unit 1A Snetterton Business Park
Harling Road
Snetterton
Norfolk
NR16 2JU